1- Freshdesk changed to BGHdad time-zone
2- Freshchat changed to BGHdad time-zone
3-CX
APPS has designated one hour for all services
Service list maintenance (Maintenance+Desinfection-Pest control-Painting+Grohe and araby-Tile-Sports equipment)
Winter
7 to 19
Summer
6 to 18
Service list cleaning
Regular - Deep-after construction - move-in cleaning-housekeeping
winter
7 to 19
Summer
6 to 18
Service list Beauty
winter
7 to 17
Summer
6 to 16
Apr 2023 action points :-
Our actions for daylight saving time were as follows: 1- We updated all services by delaying them by one hour (Maintenance - Beauty and Cleaning).
2. I also made a calendar invitation to let everyone know that the time change to daylight saving time will take place in October.
3- I updated the time on Freshdesk today (I attempted to do so yesterday, but nobody from Freshwork support was aware of the issue), and I'm looking for a freshchat workaround.
4- We are also attempting to edit the time on the 3-cx (Hotline system), and I am still awaiting a response from our partner.