Agenda-
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1- System training
- Dashboard
- Freshdesk
- Metabase
- Shadow with old agent
2- Information training
- Ma3lomaty
- Daily updates
3- Quality training
- Qaulity orientation
- top errors
4- technical training
- Troubleshooting
5- Soft skills
- Soft skills in negotiation
- Essential skills
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6- Selling technique
- Features
- Advantage
- benefits
7- Policy and procedures
- work directory with accounting
- Work directory with accounting team
- work directory with ops team
- work directory with hr team
- work directory with growth team
1- Quality orientation
2- Call technique : hold - Call back - Script - Troubleshooting
3- Customer delight
4- Soft skills
5- KPIs - Team objectives or targets
6- What is customer service
7- Types of calls
8- Types of customer care
9- Call etiquite